Frequently Asked Questions

Our MOQ for custom orders is 5,000pcs. 

Once the bag specifications (product dimensions, material, finish) are confirmed, our team will supply you with a quote within 48hrs. 

All projects are quoted with shipping rates included in the unit cost. There are no hidden fees on top of our agreed pricing unless of exceptional circumstances, e.g. having to air ship goods at the request of the client. 

Once an order is confirmed we require 75 days to produce and deliver the order directly to your door 

We do carry several seasonal and everyday style bags in our warehouses. These stock items are non-branded and sold by the case. When a new order is received, we require 2-5 business days to deliver the product to your door. 

Feel free to email or phone us to discuss a new project and we will tailor a sample pack to be sent off to you. 

The majority of our bags are made in China, Vietnam and India. We also work with US and Canadian-based suppliers. 

 Depending on the material, the recycled content of our bags ranges from 25% - 85%. 

We ship direct worldwide. However, we do not ship to P.O box addresses. 

Any files over 10MB should be submitted via Dropbox or WeTransfer. Files should be in EPS, AI or PSD in versions CS3 or higher. All fonts must be embedded. Photo quality should be a minimum 300 DPI at 100% and links should be supplied in separate files. 

We have a creative team that we allow our clients to use free of charge. We recommend a maximum of 6 colors when setting up your artwork layouts. 

Every one of our orders is sent to a third-party facility and tested to ensure that each of our bags meets country required regulations.